Refund Policy

Our Commitment to Fairness

At Accessdash, we strive to deliver high-quality PR and communication services. We understand that circumstances may arise where you are not fully satisfied. This Refund Policy outlines the circumstances under which you may request a refund and the process for doing so.

Cancellation and Refunds

If you cancel a project before work has begun, you are entitled to a full refund of any prepaid fees. Once work has commenced, refunds are assessed based on the percentage of the project completed. For ongoing retainers, you can cancel with 30 days written notice, and we will refund any unused portion of the monthly fee.

Non-Refundable Items

Certain services are non-refundable, including but not limited to: third-party costs such as advertising spend, media database subscriptions, licensed content, and any expenses already incurred on your behalf. Additionally, any custom creative work that has been delivered and accepted is not eligible for refunds.

Requesting a Refund

To request a refund, please contact us at {{ EMAIL }} with your project details and the reason for the request. We will review your case and respond within 5 business days. If approved, refunds will be issued to the original payment method within 10 business days.

Dispute Resolution

We encourage open communication to resolve any issues before considering a refund request. If a dispute cannot be resolved directly, we agree to undergo a mediation process with a mutually agreed independent mediator. This policy does not affect any statutory rights you may have under Australian consumer law.